10 Class Economics Chapter 5 consumer rights notes
| Textbook | NCERT |
| Class | Class 10 |
| Subject | Economics |
| Chapter | Chapter 5 |
| Chapter Name | consumer rights |
| Category | Class 10 Economics Notes |
| Medium | English |
Consumer rights class 10 notes, class 10 economics chapter 5 notes. here we will be learn about Consumers, rights of consumers, reasons for exploitation of consumers Consumer Protection Act 1986 (COPRA), duties of consumers etc.
Class 10 Economics Chapter 5 consumer rights Notes
📚 Chapter = 5 📚
💠 consumer rights💠
❇️ Consumer :-
🔹 Consumer is a person who purchases goods and services for personal use.
❇️ Rights of consumer as per consumer protection act :-
- Right to Safety
- Right to choose
- Right to be Heard
- Right to be Informed
- Right to Redress
- Right to Healthy Environment
- Right to Basic Need
- Right to Consumer Education
❇️ Exploitation :-
🔹 The action or fact of treating someone unfairly in order to benefit from work is Exploitation.
❇️ Forms of consumer exploitation :-
- Deceptive advertising
- Unreasonable Prices.
- Adulteration
- Poor Quality of Products
- Deceptive Packing
- Underweight Supplies
- Deficiency in Service
- Negligence in Service
❇️ Factors responsible for the consumer exploitation :-
🔹 The following factors are responsible for the consumer’s exploitation :-
- Limited Information
- Limited Supplies
- Limited Competition
- Low Literacy
❇️ Consumer Right :-
🔹 Consumer Right is refers to right which provides safety to consumers from exploitation in market area.
❇️ RTI :-
🔹 RTI is an Act of the Parliament of India to provide for setting out the practical regime of right to Information.
❇️ Maximum Retail Price (MRP) :-
🔹 A Maximum Retail Price (MRP) is a manufacturer’s price that is the highest price that din be charged for a product sold in India.
❇️ Consumers International :-
🔹 In 1985, United Nations adopted the guidelines for consumer protection.
🔹 This was a tool for nations to adopt measures to protect consumers and for consumer advocacy groups to press their government to do so.
🔹 At the international level, this has become foundation for consumer movement.
🔹 Today, consumers International have become an umbrella body of over 250 member organisations in 120 countries, in which India is one of them.
❇️ Consumer Protection Act (COPRA) :-
🔹 Consumer Protection Act (COPRA) is an act of the Parliament of India enacted in 1986 to protect the interests of consumers in India.
❇️ How does COPRA help the consumers?
- It strengthened the consumer movement and provided the consumers with the right to seek redressal against the unfair trade practices and exploitation.
- Under COPRA, a three-level judicial system was set up for redressal of consumer disputes.
- To correct unfair business conduct.
❇️ Consumer Forum :-
🔹 it is a voluntary organization locally known as consumer forum or consumer protection council.
🔹 They guide consumers how to file cases in the consumer courts.
🔹 they may represent individual consumers in the consumer courts.
🔹 They create awareness among the people for their consumers rights.
❇️ Consumer Courts :-
🔹 Under the COPRA act three level courts are set up to hear the public grievances. It has the power to punish the culprits.
❇️ Judicial structure of consumer disputes in India :-
🔹 Under the COPRA act a three level judicial system set up.
🔶 District level court :- It deals with cases involving claims up to 20 lakh rupees.
🔶 State level court :- It deals with cases involving claims between 20 lakh and one crore.
🔶 National level court :- It deals with cases which are exceeding rupees one crore.
❇️ Certification Mark :-
🔹 Certification Mark is indicating the existence of an accepted product standard and a claim that the manufacturer has tested the product to verify compliance with that standard.
❇️ Duties of Consumers :-
- Check the manufacturing and expiry date of a product.
- Taking a careful view while weighing any product.
- Should insist for Original Bills.
- Should insist for original product with quality logos on it.
❇️ Why are the Quality measurement used?
🔹 The quality measurement is used to satisfy a consumer.
- While purchasing many commodities, there is a logo with letters like ISI, AGMARK and so on.
- These logos and codification help consumers get assured of quality while purchasing the goods and services.
- The organizations that monitor and issue these certificates allow producers to use their logos provided they follow certain quality standards.
❇️ Qualities should have following by An ideal customer :-
- Updates his knowledge of consumer’s rights and duties.
- Has an eco-friendly attitude.
- Prevents corruption rather than being a party of it.
- Conscious of standardization marks like ISO, ISI, and AGMARK and so on.
- Procures and preserves cash memo and warranty card.
- Under the COPRA act a three level judicial system set up.
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