Class 10 Economics Chapter 5 consumer rights Notes

10 Class Economics Chapter 5 consumer rights notes

TextbookNCERT
ClassClass 10
SubjectEconomics
Chapter Chapter 5
Chapter Nameconsumer rights
CategoryClass 10 Economics Notes
MediumEnglish

Class 10 Economics Chapter 5 consumer rights Notes. here we will be learn about Consumers, rights of consumers, reasons for exploitation of consumers Consumer Protection Act 1986 (COPRA), duties of consumers etc.

Class 10 Economics Chapter 5 consumer rights Notes

📚 Chapter = 5 📚
💠 consumer rights💠

❇️ Consumer :-

🔹 Consumer is a person who purchases goods and services for personal use.

❇️ Rights of consumer as per consumer protection act :-

  • Right to Safety
  • Right to choose
  • Right to be Heard
  • Right to be Informed
  • Right to Redress
  • Right to Healthy Environment
  • Right to Basic Need
  • Right to Consumer Education

❇️ Exploitation :-

🔹 The action or fact of treating someone unfairly in order to benefit from work is Exploitation.

❇️ Forms of consumer exploitation :-

  • Deceptive advertising 
  • Unreasonable Prices. 
  • Adulteration 
  • Poor Quality of Products 
  • Deceptive Packing 
  • Underweight Supplies 
  • Deficiency in Service 
  • Negligence in Service

❇️ Factors responsible for the consumer exploitation :-

🔹 The following factors are responsible for the consumer’s exploitation :- 

  • Limited Information 
  • Limited Supplies 
  • Limited Competition 
  • Low Literacy

❇️ Consumer Right :-

🔹 Consumer Right is refers to right which provides safety to consumers from exploitation in market area.

❇️ RTI :-

🔹 RTI is an Act of the Parliament of India to provide for setting out the practical regime of right to Information.

❇️ Maximum Retail Price (MRP) :-

🔹 A Maximum Retail Price (MRP) is a manufacturer’s price that is the highest price that din be charged for a product sold in India.

❇️  Consumers International :-

🔹 In 1985, United Nations adopted the guidelines for consumer protection.

🔹 This was a tool for nations to adopt measures to protect consumers and for consumer advocacy groups to press their government to do so. 

🔹 At the international level, this has become foundation for consumer movement. 

🔹 Today, consumers International have become an umbrella body of over 250 member organisations in 120 countries, in which India is one of them.

❇️ Consumer Protection Act (COPRA) :-

🔹 Consumer Protection Act (COPRA) is an act of the Parliament of India enacted in 1986 to protect the interests of consumers in India.

❇️ How does COPRA help the consumers? 

  • It strengthened the consumer movement and provided the consumers with the right to seek redressal against the unfair trade practices and exploitation. 
  • Under COPRA, a three-level judicial system was set up for redressal of consumer disputes. 
  • To correct unfair business conduct.

❇️ Consumer Forum :-

🔹 it is a voluntary organization locally known as consumer forum or consumer protection council. 

🔹 They guide consumers how to file cases in the consumer courts. 

🔹 they may represent individual consumers in the consumer courts. 

🔹 They create awareness among the people for their consumers rights. 

❇️ Consumer Courts :-

🔹 Under the COPRA act three level courts are set up to hear the public grievances. It has the power to punish the culprits.

❇️ Judicial structure of consumer disputes in India :-

🔹 Under the COPRA act a three level judicial system set up. 

🔶 District level court :- It deals with cases involving claims up to 20 lakh rupees. 

🔶 State level court :- It deals with cases involving claims between 20 lakh and one crore. 

🔶 National level court :- It deals with cases which are exceeding rupees one crore.

❇️ Certification Mark :-

🔹 Certification Mark is indicating the existence of an accepted product standard and a claim that the manufacturer has tested the product to verify compliance with that standard.

❇️ Duties of Consumers :- 

  • Check the manufacturing and expiry date of a product. 
  • Taking a careful view while weighing any product. 
  • Should insist for Original Bills. 
  • Should insist for original product with quality logos on it.

❇️ Why are the Quality measurement used?

🔹 The quality measurement is used to satisfy a consumer. 

  • While purchasing many commodities, there is a logo with letters like ISI, AGMARK and so on. 
  • These logos and codification help consumers get assured of quality while purchasing the goods and services. 
  • The organizations that monitor and issue these certificates allow producers to use their logos provided they follow certain quality standards.

❇️ Qualities should have following by An ideal customer :-

  • Updates his knowledge of consumer’s rights and duties. 
  • Has an eco-friendly attitude. 
  • Prevents corruption rather than being a party of it. 
  • Conscious of standardization marks like ISO, ISI, and AGMARK and so on. 
  • Procures and preserves cash memo and warranty card. 
  • Under the COPRA act a three level judicial system set up.
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